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True or False: The customer is always right. Having processed $9.93B in orders in … The customer success manager should be able to reach easily into a repertoire of examples to prove they are human-centered, capable of assuaging processes to create invigorating customer journeys that bolster and extend relationships. There are some basic skills in a CSM you may want to check through customer success manager interview questions. The Senior Customer Success Manager will have the opportunity to develop deep relationships and work with an assigned book of Refersion clients. Apply for Customer Success Manager at Refersion Enter your email to apply with your existing LinkedIn profile, or to create a new one. S'il est customer success manager en freelance, ses revenus vont dépendre des compétences qu'il pourra mettre en avant et de la nature de la mission. See who Refersion has hired for this role . Et elle adore. See our, You can save your resume and apply to jobs in minutes on LinkedIn, Strategic Customer Success Manager- Software Solutions, Customer Success Manager / Senior Customer Success Manager, Customer Success Manager-Architect IBM Tech Re Entry, Senior Customer Success Manager, Healthcare Solutions, Client Success Manager, Commercial Business Unit, Senior Customer Success Manager, Digital Marketing, Customer Success Manager, Media, Google Cloud, Strategic Customer Success Manager (Remote), Global Client Success Manager - Market Research, Customer Success Manager - Channel Partners (OEM) - US East (Remote), Customer Success Manager, Pricing and Reference Services, Customer Success Manager, Agency Accounts, Senior Customer Success Manager - Media & Sports, Customer Success Manager- Financial Services, See who Refersion has hired for this role, Engaging directly with our customers to deepen their understanding of our application, Responding to support requests and following them through resolution, Providing detailed screen-share product trainings for initial onboarding, implementation optimizations, new feature releases and more, Collaborating with our product, user experience, and development teams to identify and document software bugs, feature requests and general customer feedback, Act as the project manager to facilitate complex customizations and integrations, Help manage and streamline our existing customer success processes and methodologies, Document solutions and work with our content manager to produce and update support articles, Report progress to upper management using customer data and relevant metrics, 3 to 5 years work experience supporting SaaS product, eCommerce experience a plus, Successful track record as part of a high-volume customer success team, Outstanding communication skills with ability to effectively manage customer communications through difficult situations, Analytical, critical thinking that can be applied to detect and troubleshoot problems and understand business impact - for the client and Refersion, Basic knowledge of HTML and JavaScript (knowledge of other programming languages would also be advantageous), Exceptional organizational skills and attention to detail are a must, Understanding of (or eagerness to learn) web tracking methodologies and web analytics, Technical knowledge of how browsers render web pages, pass, and store data (e.g., cookies, local storage, session storage, SSLs, URL parameters, etc. Il est une fonction support des commerciaux. New York, NY. For example, if an account manager receives a request for training on a product or service, they’d refer that request to another team. Comme vous … Customer Success Manager helps the company to win new customers, retain the existing ones, and improves the purchases of the company. Be on the frontier of driving product adoption and helping customers get the best out of Refersion. Pour garantir le succès auprès de vos clients, assurez-vous qu'ils puissent profiter de votre produit le plus aisément possible. Customer success manager is also responsible for all of these but there are some nuances involved. As a member of this team youll be a product expert with the ability to translate detailed technical specifications into language and instruction understandable to the layperson. For Customer … Le Customer Success Manager travaille avec plusieurs autres services de l’entreprise comme le département commercial, marketing, informatique ou bien encore logistique, pour mettre en oeuvre son plan d’action. Refersion is the perfect place for a candidate looking to have direct impact and responsibility in their work. Don’t worry, we have, Engaging directly with our customers to deepen their understanding of our application, Responding to support requests and following them through resolution, Providing detailed screen-share product trainings for initial onboarding, implementation optimizations, new feature releases and more, Collaborating with our product, user experience, and development teams to identify and document software bugs, feature requests and general customer feedback, Act as the project manager to facilitate complex customizations and integrations, Help manage and streamline our existing customer success processes and methodologies, Document solutions and work with our content manager to produce and update support articles, Report progress to upper management using customer data and relevant metrics, 3 to 5 years work experience supporting SaaS product, eCommerce experience a plus, Successful track record as part of a high-volume customer success team, Outstanding communication skills with ability to effectively manage customer communications through difficult situations, Analytical, critical thinking that can be applied to detect and troubleshoot problems and understand business impact - for the client and Refersion, Basic knowledge of HTML and JavaScript (knowledge of other programming languages would also be advantageous), Exceptional organizational skills and attention to detail are a must, Understanding of (or eagerness to learn) web tracking methodologies and web analytics, Technical knowledge of how browsers render web pages, pass, and store data (e.g., cookies, local storage, session storage, SSLs, URL parameters, etc. Il place ses clients au cœur de son dispositif de servuction avec la volonté d’assurer son succès, gage essentiel de la fidélisation à long-terme. Question #3: Describe a time when you inherited a displeased customer and how you turned them around to become a delighted advocate for your … LOCATION: While relocation is not available for this position, we will consider remote candidates who are able to travel (<10%). Full Time. A quality Customer Success Manager candidate should be proficient with word processing and presentation software. » Sandrine Dos Santos, 30 ans, se définit comme un couteau suisse au service de la satisfaction des clients, garante de la fidélisation et de la réussite des projets. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated CS and engineering teams. We're a small, collaborative team operating with complete autonomy. Le Customer Success Manager travaille de manière très étroite avec les commerciaux. … CUSTOMER SUCCESS MANAGER (REMOTE) → SR. ACCOUNT MANAGER → Sales & Business Development. Share . Direct Phone (646) ***-**** Get Phone Number. See who Refersion has hired for this role . If you said false, you may be in need of a Customer Success Manager (CSM). Access Emma's Contact Information . No longer accepting applications. And that mean… Customer success managers (CSMs) support your customers as they transition from sales prospects to active users of your products. Our performance marketing SaaS platform has a large and growing client base ranging from enterprise retailers to small and emerging businesses. They must have an overall objective of retaining the customers and increasing their lifetime value (LTV). If you don't want to go through layers of management to create a video that your customers need, use Camtasia and be patient for the first day. Job Description. What is a customer success manager? The children's clothing brand increased new customer growth by 40% with Refersion's custom work services. By using this site, you agree to this use. Effective Customer Success strategy typically results in decreased customer churn and … Sorry, this listing is no longer accepting applications. Having processed $9.93B in orders in 2019, our … From implementation and onboarding to expansion and renewal, customer success managers help solve customer problems. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. Full Time. Similar Jobs. You might also like: The Ultimate Guide to Customer Success – Everything you need to know to understand and excel at customer … Customer Success. Customer Success Manager (H/F) Fonctions : La mission principale du Customer Success Manager (CSM) est d’assurer l’entière satisfaction des clients du portefeuille dont il a la responsabilité. Refersion is a high-growth technology company helping brands and merchants in every industry transform the way they manage marketing partners; from affiliates and bloggers to influencers and brand ambassadors. Le "customer success manager" est un "chargé de comptes" dont le but est généralement d'accompagner les clients dans l'usage d'une solution ou d'un service technique. Get it here. Emploi : Customer success manager à Nantes • Recherche parmi 854.000+ offres d'emploi en cours • Rapide & Gratuit • Temps plein, temporaire et à temps partiel • Meilleurs employeurs à Nantes • Emploi: Customer success manager - facile à trouver ! Our customer success manager has become quite a specialist in the various cool effects it allows and even I, with my basic skills, can create an "ok" looking video. Customer Success Manager. Camtasia is a Techsmith product. We are relentlessly focused on the success of our clients, promoting retention and developing customer loyalty. Having processed $9.93B in orders in 2019, our performance marketing SaaS platform has a large and growing client base ranging from enterprise retailers to small and emerging businesses. Refersion is helping brands and merchants in every industry transform the way they manage affiliate and influencer marketing programs, track promotions and campaigns, and grow online sales. Click the link in the email we sent to to verify your email address and activate your job alert. Sign in to create your job alert for Customer Success Manager jobs in New York, NY. They’re focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Il se charge des portefeuilles clients pour lesquels il identifie les besoins, grâce à une analyse approfondie des KPIs et des rapports d’analyse, et il met en place une stratégie de fidélisation. Customer Success Account Manager Refersion New York, NY 4 weeks ago Be among the first 25 applicants. « Customer Success Manager : je suis la voix des clients au sein de mon entreprise ! Cela signifie également de veiller à ce que les clients soient au courant des ressources qui leur sont proposées pour se renseigner sur votre produit. Customer Success or Customer Success Management is the business method ensuring customers achieve success, their desired outcomes while using your product or service. For more information, see our Cookie Policy. A customer success professional, on the other hand, would do the training themselves. Responsibilities. This website uses cookies to improve service and provide tailored ads. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Emma Smith Contact Information. Rushing a prospect through a quick demo can come across as insincere or as if your CSM doesn’t care. Location. The Customer Success Account Manager will have the opportunity to develop deep relationships and work with an assigned book of Refersion clients. En tant que responsable du succès de la relation client, il encadre véritablement les équipes, en les formant afin de satisfaire les clients et améliorer l’expérience client. Le salaire d'un customer success manager est variable. Il s'agit donc d'un profil de poste rencontré dans l'univers B2B. 242 … Wrong Emma Smith? Customer Success Our Customer Success employees play a vital role in helping customers achieve digital transformation; drive change management, consumption, and adoption activities with key business and IT decision makers; and enable customers to realize real value from their investments. Ainsi, le Customer Success Manager gère le bon déroulé du projet vendu par le commercial. Email. Customer Success Manager Refersion New York, NY 2 weeks ago Be among the first 25 applicants. We handle all the heavy lifting, allowing you to focus on growing your business through partnerships with bloggers, influencers, ambassadors, and promoters. Paid. Customer Success Account Manager. Location. It can be bringing efficiency in their process, scaling business or saving cost. Refersion is designed to help you quickly create and launch your own promotion network. Refersion. S'il est salarié, son salaire dépend de son expérience et du type d'entreprise dans lequel il évolue (une société du CAC 40 sera souvent plus généreuse qu'une start up). Save job. Son objectif essentiel est de fidéliser les clients en étant particulièrement attentif aux comptes à haut … The customer success manager shouldn’t look to tick off all product capabilities on a list, but address the customer’s direct needs and showcase that part of the product. It's time to make performance marketing easy. You can unsubscribe from these emails at any time. Cela peut impliquer des visites chez les clients ou l'organisation de conférences téléphoniques, afin qu'ils bénéficient d'une formation personnalisée sur la façon dont votre produit peut être utilisé et répondre à leurs besoins spécifiques. 2/12/2020 7:03 PM. Complete the form for a quick demo. Responsibilities . A Customer Success Manager should have thorough knowledge of the industry and be a credible authority in that domain. Emma Smith Current Workplace. Export. Founded in 2015, Refersion is headquartered in New York City, with a satellite office in Miami. The main goal of a CSM is not all of the above responsibilities but just one – making a customer successful. Similar Jobs. Refersion. Welcome back. Update Profile. In 2018 alone, we helped 7,000+ merchants track $200M+ … LEARN MORE → Speak with Influencer and Affiliate Marketing Experts. Marketing. Paid. LEARN MORE → Custom Features Built to Fuel Growth. Continue. Il est aussi la « voix » du client en interne de l’entreprise. Last Update. ), Positive attitude, personable, and comfortable working in a fast-paced, collaborative environment, Eagerness to learn and Google what you don't know, Building spreadsheets with Excel using formulas, Ability to write MySQL queries in order to build custom reports, Feature documentation and support knowledge base content writing, Previous experience in a sales role for SaaS company or previous experience communicating development specifications to developers, Previous experience running affiliate or performance marketing programs, Great benefits: medical, dental, vision, and 401(k), Convenient office location to all major public transportation lines, Plenty of office events such as happy hours and learning sessions, Kitchen with unlimited coffee/tea, beer, and snacks, Plenty of opportunities while we grow and scale. It’s much wiser for your CSM to introduce the prospect to a support team member who can walk them through it. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. NOTE: Due to COVID-19, the entire Refersion team is presently working from home. Apply on company website Save. New York, NY. Refersion is a high-growth technology company helping brands and merchants in every industry transform the way they manage marketing partners; from affiliates and bloggers to influencers and brand ambassadors. Le Customer Success Manager est en charge de la relation et de la satisfaction client, ainsi que de sa durabilité dans le temps. The Senior Customer Success Manager will have the opportunity to develop deep relationships and work with an assigned book of Refersion clients. Because a customer success manager is involved in a wider range of activities through the customer lifecycle, they have many more resources at their disposal. Youll also be responsible for understanding and documenting customer issues and feature requests for efficient two-way communication with our product, sales and marketing teams. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes.

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